Travel information

News & updates

Dear our valued passengers,

We would like to inform the year-end sale Hit & Run Promotion Fare effective 16Dec23 - 10Jan24, details as follows:

- Selling period: 16DEC23 - 10JAN24

- Departure time: 16DEC23 - 30NOV24

- Applied for flights departing from Hanoi, Ho Chi Minh & Bangkok to other points.

For more information about the price of each route, please contact us through 24/7 supporting email

FlyThaiAirlines Team.

Dear our passengers,

We are pleased to announce the Hit & Go year-end promotion network/ Hit & Run promotional fares for sales 01-15DEC23 from Thai Airways. The promotion details are as follows:

Route Promotion fare
One-way price from Roundtrip price from
HAN-BKK 65 120
SGN-BKK 59 109
HAN/SGN - EU 386 672
HAN/SGN - AU 335 531
HAN/SGN - India 202 322
HAN/SGN – Middle East 330 522


- The above price is not included taxes and fees.

Thank you for choosing our service!

FlyThaiAirlines Team

Dear our passengers,

As a consequence of the adverse weather conditions at Munich airport, the restriction on air traffic has been applied, and ground handling services are currently under limitation. Thus, it is unavoidable to revise the new departure time of flight TG925 scheduled to depart from Munich to Bangkok on December 3 to depart at 12:35 PM on December 5, and the arrival time in Bangkok will be 05:10 AM on December 6.

Please note that your new flight number is TG925D/05DEC, and check-in counters will be opened at 09:45 AM on December 5.

We apologize for any inconvenience caused by this matter.

FlyThaiAirlines Team

We are pleased to annouce that Thai Airways will launch direct flights between Bangkok and iGA Istanbul Airport on December 1, 2023.

The airline's flights between Bangkok and Istanbul are scheduled to be operated on A350-900 aircraft with a capacity of 321 seats.

Flight TG900 will depart from Bangkok daily at 11:45 PM, landing in Istanbul at 6:05 AM the following day.

Flight TG901 will depart from Istanbul on the same day at 4:30 PM, landing in Bangkok at 5:35 AM.

From now on, passengers can easily book flights from Europe to Asia Pacific, North Asia, Southeast Asia, and Australia through its hub in Bangkok, thanks to these iGA Istanbul Airport flights. 

For more information, please contact us throuhg 24/7 supporting email

FlyThaiAirlines Team

Starting from 29th October 2023, Thai Airways will continue the journey between Bangkok and Chiang Mai with the A320.

Get ready to rediscover the magic of Chiang Mai with us!

FlyThaiAirlines Team

Dear passenger,

We would like to inform you that Smile Service Center on 2nd floor at Surat Thani International airport will be terminated starting from Oct 1, 2023 onwards.

Thank you and have a nice day!

Dear our passengers,

Referring to the announcement made by The State Secretariat of Civil Aviation (SSCA) of the Kingdom of Cambodia regarding the relocation of Siem Reap International Airport (REP) to Siem Reap Angkor International Airport (SAI), starting from October 16, 2023, onwards, we would like to provide the details as follows:

1. The new international airport has been officially named "Siem Reap Angkor International Airport (where is located in approx. 52 km from Siem Reap town) " by the Royal Government of Cambodia (RGC) and is scheduled to open for operations from 16 October 2023 onwards.

2. The Siem Reap Angkor International Airport has received the official code from the International Air Transport Association (IATA Code) as SAI and from the International Civil Aviation Organization (ICAO Code) as VDSA.

3. All commercial flights of air passengers and cargo that are being operated at the current Siem Reap International Airport (REP) will be transferred entirely and one time only to Siem Reap Angkor International Airport from 00:00 AM (Cambodian Time) on 16 October 2023.

If you need further assistance or information, please kindly contact with our sales team by email at

Thank you in advance for your kind cooperation.

Passengers can easily check in and load luggage through automatic check-in machine (Self Check-in Kiosk) around Row B/C/D/E/H/J.

After self-check-in, passengers can bring their luggage under the plane to the baggage pick-up point (Bag Drop) around the check-in counter or load the luggage by themselves at self-baggage loader (Self Bag Drop) around counter number B1-B4/D1-D4.

If you have a problem or need help, you can contact the officers at the counter B5-B7 for domestic flights and J5-J10 for international flights.

Thank you for flying with us.

Dear Passenger,

Don't miss our special flight offer from Hong Kong to Bangkok, brought to you in celebration of Thai Airways' 63rd Anniversary

Only USD320+ for roundtrip fare from HKG to BKK

Date of issue: From now to 20 May, 2023
Date of travel:  From now to September 30, 2023

Immerse yourself in the vibrant culture of Bangkok, where tradition meets modernity in perfect harmony. From bustling markets to breathtaking temples, there's something for everyone to enjoy!

Please contact us via email for booking your ticket as soon as possible.

We hope to see you on our flights soon!

Dear our passengers, 

We would like to inform the updated travel requirement when entering Thailand as follows:

- Thailand Pass not required.

- Upon arrival, please present certificate of vaccination (booster dose not required) or RT-PCR / Professional ATK COVID-19 test result issued within 72 hours before departure.

- Medical insurance not required.

For details of requirements for foreign nationals allowed to enter Indonesia, please contact us through 24/7 support email

FlyThaiAirlines TEAM

Dear our passengers,

We would like to announce that Self Check-in kiosks provide automated check-in service for more ease and convenience with no need to queue at check-in counters when flying with THAI Smile Airways on domestic routes, departing from Bangkok on international travel and at Bangkok Suvarnabhumi international airport and Phuket international airport only.

You can select or change seats up to 12 hours prior to flight departure. This service is available for all passengers except those who require special airport service or assistance such as wheelchairs, medical attention, children traveling alone, or those traveling with sports equipment, pets or overweight/oversize baggage are not able to use this automated service.

The steps to use self Check-in kiosks are simply as bellow.

- Select THAI Smile Airways on the opening screen

- Followed by your preferred language

- Identify yourself by selecting one of 5 methods:- Booking reference,- E-ticket number, Frequent flyer number Passport
or Boarding pass barcode

- Then, follow the remaining steps until you receive your boarding pass

For details of requirements for foreign nationals allowed to enter Indonesia, please contact us through 24/7 support email

FlyThaiAirlines TEAM

Dear our valuable passenger,

We want to fly with confidence. This is why Star Alliance Travel Information Hub has clear information on specific health & hygiene safety measures all in one place. From take-off to landing, Star Alliance ensures every part of your journey goes as smoothly as possible.

Please ensure you arrive at the airport with plenty of time to spare.

FlyThaiAirlines team.

Dear our passenger,

We are proud to introdue the "Earn x3 ROP Miles" promotion on the occation of THAI's 60th Anniversary:

- 2 Days Only -   Earn triple mileage per flight on all routes for tickets booked and issued our website.

  Ticketing Period: 1 - 2 May 2020

  Traveling Period: 1 December 2020 - 31 March 2021

Fore more details, please contact us through our suport email

FlyThaiAirlines team.

Dear our passenger,

We would like to be announced that due to the ongoing global outbreak of COVID-19, several countries in Europe and Asia has intensely increased preventive measures including screening by local Ministries of Public Health and Civil Aviation Organizations as well as national lockdown. Therefore, THAI has prepared its plans and temporarily suspended its operations on the following flights.

1. Starting on 25 March 2020: Hong Kong, Taipei, Tokyo (Narita and Haneda), Osaka, Nagoya, Seoul, Phnom Penh, Vientiane, Ho Chi Minh, Hanoi, Yangon, Singapore, Jakarta, Denpasar, Kunming, Xiamen, Chengdu, Beijing, Shanghai, Guangzhou, Karachi, Kathmandu, Lahore, Dhaka, Islamabad, and Colombo. For domestic flights to Chiang Mai, Phuket, and Krabi will be transferred and operated by THAI Smile.

2. Starting on 27 March 2020: Brisbane, Sydney, Melbourne, and Perth

3. Starting on 1 April 2020: THAI will cancel most of its flights to Europe which are London, Frankfurt, Paris, Brussels, Copenhagen, Oslo, Moscow and Stockholm

THAI previously suspended flights to Sendai, Sapporo, Fukuoka, Busan, Manila, Kuala Lumpur, Rome, Milan, Vienna, New Delhi, Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad, Muscat, Dubai, and Auckland.

To facilitate customers, THAI allows passengers holding THAI and THAI Smile code-share flights air tickets, issued before 25 March 2020 with the following date of travel, to convert unused tickets to one-year valid travel voucher without fee and surcharges:

- Asian Routes during 25 March – 31 May 2020

- European, Australian and New Zealand Routes during 1 April – 31 May 2020

Passengers may check flight schedules and make changes to itineraries themselves on our website.

FlyThaiAirlines team.

Dear our passengers,

In the face of the complicated situation of Covid 19 around the world, Thai Airways will offer customers departing the UK or Iren a free policy of changing fee for existing bookings with travel itineraries up to and including the 30th April 2020 to any of our worldwide destinations so passengers can rebook their travel up to 15th December 2020.


Please note, passengers who do not wish to rebook or obtain a travel voucher, then the refund fees will apply as per the original ticket conditions.

Thai Airline Team.

Don't want to get stranded in an extremely long line of a check-in queue at the airport and risk missing the flight? Then here is an alternative check-in option THAI would like to suggest: Self Check-in Kiosk. By following the 7 steps in the video, you will learn that using Self Check-in Kiosk as well as Self Bag Drop Counter is simpler and more convenient than you think, and it doesn't take much to make your journey as smooth as silk.

According to the Civil Aviation Authority of Thailand (CAAT)'s Practice Guideline for the Prevention of African Swine Fever (ASF), THAI would like to inform all passengers that bringing pork or pork products from any of the ASF outbreak administrative regions into Thailand is prohibited.

La La Spring 2020

Special Fares from Ho Chi Minh to Thailand and Beyond

Economy Class

Starting from USD 81

Royal Silk Class

Starting from USD 222

Ticketing Period: Now - 31 January 2020

Travel Period: Now - 31 May 2020

Blackout Period: 24 - 28 January 2020

Dear our passenger,

We would like to inform that THAI Issues Change Fee Waiver on Flights to Japan, Korea, Taiwan and Singapore

Due to the outbreak of the novel coronavirus 2019 (COVID-19) the company is offering a change fee waiver and reroute for passengers holding THAI tickets, details as follows:

- THAI roundtrip tickets and roundtrip codeshare flights with THAI Smile to Tokyo (Narita, Haneda), Osaka, Fukuoka, Nagoya, Sapporo, Sendai, Seoul, Busan, Taipei, Kaohsiung and Singapore

- Roundtrip codeshare flights with THAI Smile to and from Chiang Mai – Kaohsiung

Passengers with tickets issued by THAI on 18 February 2020 or before, with travel date between 18 February 2020 and 31 March 2020 may change flights or reroute within ticket’s expiry date and/or issue for extension of ticket’s expiry date to 30 June 2020 whereby change fee will be waived, terms and conditions apply.

FlyThaiAirlines team.